Established in 1999, Servicad Inc.is a growing IT Consulting firm that specializes in systems integration, computer systems support and network management. Based in Burlington, Ontario, Servicad Inc. is trusted by organizations throughout the GTA, and northern and southern Ontario to provide organizations of every size with innovative IT solutions.
The Senior Technician will support the Manager of IT Services and handle all aspects of complex installations. He/she will support the team on projects as needed, assist in delegating priorities to keep the projects on time and on task while being the client facing representative who distills the clients needs to the team. Servicad’s niche is providing enterprise type solutions to a largely SMB client base with average user size of 25-30 users per office.
Act as primary client liaison on behalf of the Servicad team; maintain excellence in service and communication to clients
Assist with managing all SLA’s and contract requirements to exceed client expectations
Assist with managing the day-to-day workflow; determine priorities for all projects and service team members and delegate accordingly
As a Senior Technician, act as the ‘go-to’ support person to manage escalations and support the general needs of the junior/intermediate level members of the team as a technical resource
Active involvement in frontline complex installations and senior technical field work related duties and authorizations; troubleshoot and resolve issues
Desired Qualifications and Competencies:
Previous work experience in a managed services provider (MSP) environment is an ideal requirement; Experience in MSP brings knowledge of smaller user groups of under 200 employees; this practical experience is valuable
Welcoming candidates with Enterprise type IT expertise where a desire for a SMB (Small/Medium Business) client environment is a motivator to the applicant
Must have advanced skill proficiency in Virtualization; VMware & Hyper-V; able to deploy, plan, maintain, migrate, administrate, and build from scratch
Must be proficient in Firewalls, Routers, and business grade appliances - Sophos or equivalent, security appliances
Excellent knowledge of network hardware communications technology
BDR (Backup, Disaster & Recovery) looking for proficiency in at least one of these areas (Datto & Replibit familiarity ideal)
Certifications Required: VMware certified is a highly desired qualification, Sophos Certified Engineering is a great asset and would be a requirement to get rather quickly if hired
Must have strong Security skills, Implementation, and Information protection
Excellent knowledge of Microsoft 365; able to deploy, plan, maintain, migrate, administrate, build from scratch, and working knowledge of MS Teams
Hands on support of Windows server, MS Exchange, MSSQL, HTTPS, FTP(S), DNS, SNMP, RDP, HTTP MS SharePoint, Active Directory, Group Policies, Monitoring and Reporting systems
Ability to carry out in-depth technical research and analysis of software and hardware
Experience making use of available resources, including technical specification documents, white papers, and expertise forums etc.
Pre-technical sales support; this person will be the main support to the Manager of IT Services
Education requirements: University Education is valued along with post grad; consideration will be placed on those with proven and applicable work experience overall
Excellent verbal and written communication skills; open and people-centric
Calm under pressure, capable of creative thinking, problem analysis & solving
Valid driver’s license
This is a very important hire. This is a company that believes in work life balance and professional development.
If you are looking for a Boutique IT firm with unlimited opportunities for growth, this is for you.
If you are drawn to an Entrepreneurial environment that allows for creative thinking and pursuit in IT success, this is for you.
Competitive salary and benefits package; relaxed and professional environment to learn and grow in.
This interview process will include employment references and background checks for selected candidates.